Can I get a sample before bulk order?
Yes, samples are available for quality check. Sample cost and shipping fee are borne by the buyer, but can be refunded upon confirmation of bulk order. Lead time for samples is 3-7 days.
What is the minimum order quantity (MOQ)?
Our standard MOQ is 100 pieces for custom logo orders. For non-customized products, MOQ may be lower. Contact us for flexible solutions.
Do you offer mixed styles/colors in one order?
Yes, we allow mixing of different colors/styles within the MOQ. This is ideal for variety in gift packs or event giveaways.
What customization options do you offer?
We offer logo printing, embroidery, laser engraving, and color matching. You can customize the logo position, size, and packaging.
Can I see a mock-up before production?
Yes, we provide 1-2 free digital mock-ups for approval within 24 hours after order confirmation and deposit.
What are your shipping methods and delivery time?
We ship via Express (DHL, FedEx, 5-10 days), Air Freight (7-15 days), or Sea Freight (25-45 days). Delivery time depends on destination and order quantity.
What is your payment terms?
We accept T/T (Bank Transfer), PayPal, Credit Card, and ****** Trade Assurance. Standard terms: 30% deposit, 70% balance before shipment.
What is your quality control process?
We conduct strict QC at three stages: raw material inspection, production line checks, and final random sampling before shipment. Photos/videos can be shared.